Support
Frequently askedquestions.
Can't find what you need? Email customercare@astragrp.net or use the support form — every request gets a reference number.
Services
Can you convert my 2D floor plan to 3D?
Yes — that is our core service. We work from the drawings you provide: PDF, JPG or PNG, plus CAD files (DWG, DXF) for review. Every drawing set is reviewed by our team first, so we can confirm what can be produced and flag any missing information. Conversion is not automatic.
Do you provide interactive walkthroughs?
Yes. Our interactive presentations run in the browser: orbit the exterior, switch to first-person walk mode, move between rooms and jump to preset viewpoints. You can try a full walkthrough now in our live demo, HOUSE H01 — a conceptual three-bedroom house — and our interactive study.
Can your team help with commercial properties?
Yes, we accept commercial inquiries — offices, retail, hospitality and mixed-use projects. Scope and feasibility are confirmed after we review the drawings and requirements.
Can the visualization be used as construction documentation?
No. Our visualizations are illustrative presentations built from the drawings you supply. They are not construction documents, surveys or engineering drawings.
Experience
Can I customize materials and wall colors?
Yes. Within each project we configure a curated set of options — for example wall colors, flooring, exterior cladding, door and window finishes and selected furniture styles — that can be switched in real time. The options are agreed during scoping. On-screen colors are approximate, so confirm final choices with physical samples.
Does the experience work on mobile?
Our demonstration runs in modern mobile browsers with touch controls, and it automatically reduces graphics settings on smaller devices. Performance depends on the device, so we agree target devices for each project. Where 3D is not available, a static preview is shown instead.
Are the lighting previews a solar or daylight study?
No. The morning, afternoon, golden hour and night modes are illustrative lighting previews. A physically accurate solar study needs site orientation, location data and validation, and would be scoped separately.
Files
What files are needed?
Floor plans are the essential starting point. Elevations, sections, key dimensions, material specifications, reference images and furniture references all help us reduce assumptions. You can upload PDF, JPG and PNG files, and CAD files (DWG, DXF) for review, with your quotation request or project application.
How are my drawings handled?
Uploaded files are shared only with authorized ASTRA DWELL team members and are never published through public links. See the privacy policy for retention details, or contact customer care to request deletion.
Pricing
How do I request a quotation?
Use the quotation form: tell us about yourself, the project and the services you need, and upload your drawings. You will receive a reference number, and our team reviews the request before preparing a tailored quotation.
How is project pricing determined?
Pricing depends on scope: the size and complexity of the property, how many rooms are modeled and furnished, the interactive features and customization options required, and the timeline. We do not publish fixed prices — we prepare a tailored quotation after reviewing your drawings and requirements.
Process
How can I submit a project?
If you are ready to discuss an engagement, use the Start Your Project application to share your requirements and drawings. If you mainly want to understand cost first, request a quotation instead. An application is reviewed by our team; it is not a confirmed project.
What happens after submitting my plans?
You receive a reference number straight away. Our team reviews your drawings and requirements, may contact you to clarify scope, and then prepares a quotation. Work starts only after you approve the quotation — a submission on its own is not a confirmed project.
How long does a project take?
It depends on scope and the completeness of the drawings. Timelines are agreed in each quotation rather than promised in advance.
Company
What does ASTRA DWELL do?
ASTRA DWELL is an architectural visualization studio. We turn 2D architectural plans into interactive 3D property experiences — browser-based walkthroughs, furnished interiors and exteriors, real-time material comparisons and day-to-night lighting previews.
Who founded ASTRA DWELL?
ASTRA DWELL was founded by Uday Fulkatwar (Founder) and Vivek Chaudhary (Co-Founder). Both come from the field of Computer Science Engineering. For business and partnership correspondence, email founder@astragrp.net.
Support
How can I contact customer support?
Email customer care at customercare@astragrp.net or submit a support request from the Contact & Support page. Each support request receives a reference number.
Still have a question?
Our team answers by email. We don't promise fixed response times, but every request is read and logged.