Privacy Policy — ASTRA DWELL

This policy explains what personal information ASTRA DWELL collects through this website, why, how long we keep it, and the choices you have. We collect only what we need to respond to you and to deliver projects.

In short

We use what you send us to respond to your request, prepare quotations and deliver projects.
We do not sell your information, and we do not use advertising or analytics trackers.
Uploaded drawings are shared only with authorized team members and are never published.
You can ask us to see, correct or delete your information at any time: customercare@astragrp.net.

1. Who is responsible for your information

ASTRA DWELL is responsible for the personal information collected through this website. For privacy questions, requests or complaints, contact customercare@astragrp.net. For business correspondence, contact founder@astragrp.net.

2. What we collect

Information you give us through the project inquiry, quotation, project application and support forms — such as your name, email address, phone number, company, country, project details, preferences and messages.
Files you upload, such as floor plans, drawings, sketches and reference images.
ASTRA DWELL Assistant. The assistant is automated. We do not store full conversations. We store questions it could not answer (shortened, without your IP address) so we can improve its answers, and — only if you choose to share them — the details you send when you ask a person to follow up or request a quotation.
Security data. To prevent spam and abuse we use your IP address to apply rate limits. We store only a one-way hashed form of it, and delete it within 24 hours. Our hosting provider may keep standard server logs.

Please do not send sensitive personal information (for example health or financial data) through the forms; we do not need it.

3. How we use it, and why we are allowed to

To respond to your request and prepare a quotation — based on your consent, which you give with the checkbox on each form, and on steps you ask us to take before any agreement.
To deliver and support an agreed project — to perform our agreement with you.
To send confirmations and replies about your request — part of responding to you.
To keep the website secure and prevent misuse — our legitimate interest in protecting the service and its users.
To meet legal obligations, such as keeping business records where the law requires it.

We do not make automated decisions that have legal or similarly significant effects on you. We do not use your drawings or project details for anything other than your request — including publishing them as portfolio work — without your permission.

4. Who we share it with

We do not sell or rent personal information. We share it only with:

Service providers that help us run the website and send email (hosting and email delivery). They process information on our behalf and only for those purposes.
FormSubmit (formsubmit.co), which delivers this website's forms to our inbox by email, attachments included. It keeps the text of a submission for up to 30 days and does not keep uploaded files.
Authorities or advisers when the law requires it, or to protect our rights, our users or the public.

Our service providers may process information in countries other than yours. When that happens we take steps to keep it protected to the standard described in this policy.

5. How long we keep it

Inquiries, quotation requests, applications, support tickets, assistant follow-up details and uploaded files: as long as needed to respond to you, deliver and support the project, and keep records the law requires. We delete them sooner if you ask and we are not required to keep them.
Unanswered assistant questions and requests to speak with a person: deleted automatically after 90 days.
Hashed security data: deleted within 24 hours.
Form drafts saved in your browser: stay on your device until you submit the form, clear the draft, or clear your browser storage.

6. How we protect it

Connections to the website and to our form service are encrypted (HTTPS). Submissions and their attachments arrive in our team's inbox and are never published through public links. No method of storage or transmission is completely secure, but we work to protect your information and will act promptly if a problem occurs.

7. Cookies and browser storage

The public website does not use advertising or analytics cookies.
Our internal dashboard uses one essential session cookie, for authorized staff only.
Some forms can save a draft in your browser's local storage so you don't lose your progress. This stays on your device.
The assistant keeps a random conversation identifier in your browser tab's session storage; it is removed when you close the tab.

Links to other websites, such as LinkedIn, are governed by those websites' own privacy policies.

8. Your rights

Depending on where you live, you can ask us to:

give you a copy of the personal information we hold about you;
correct information that is wrong or incomplete;
delete your information;
restrict or object to how we use it;
send your information to you or another provider in a usable format;
withdraw your consent at any time (this does not affect what we did before you withdrew it).

To make a request, email customercare@astragrp.net — include your reference number if you have one. We may need to confirm your identity, and we will respond within the time required by applicable law. If you are not satisfied with our response, you can complain to the data protection authority where you live.

9. Children

This website and our services are intended for adults and businesses. We do not knowingly collect information from anyone under 18. If you believe a child has sent us information, contact us and we will delete it.

10. Changes to this policy

If we change how we handle personal information, we will update this page and its effective date. Our forms record which version of this policy you agreed to.

11. Contact

Privacy questions, requests and complaints: customercare@astragrp.net
Business correspondence: founder@astragrp.net